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The Branch Operations Manager is responsible for overseeing the daily operational activities of the branch, ensuring exceptional client service, and supporting the achievement of business growth targets. This role focuses on maintaining operational efficiency, regulatory compliance, and fostering a productive work environment for the branch team.
Benefits and Incentives:
Competitive Incentive Program: Earn rewards based on your performance and contributions.
Professional Development: Participate in tailored premier banker training programs to enhance career growth.
Career Advancement: Clear pathways to achieve professional objectives.
Eligibility for performance-based incentive pay.
Comprehensive benefits package.
Qualifications:
Associate degree or equivalent experience in banking, finance, business, or related field.
4–7 years of experience in retail banking operations, with leadership responsibilities preferred.
Demonstrated ability to manage multiple priorities while maintaining attention to detail.
Proficiency in Microsoft Office, banking software, and office equipment.
Strong coaching, mentoring, and staff development skills.
Experience with process improvement, operational efficiency, and compliance management.
Knowledge of retail banking products and services; prior experience with consumer and small business loans is advantageous.
Branch Operations Management:
Monitor and ensure the branch meets operational standards, including cash management, transaction processing, and client service delivery.
Implement and oversee processes that promote operational efficiency, accuracy, and risk mitigation.
Coordinate with departments to ensure seamless delivery of banking products and services to clients.
Identify opportunities for process improvements to enhance branch performance and client satisfaction.
Team Leadership:
Manage branch staff performance through coaching, mentoring, and regular evaluations.
Support hiring, training, and staff development initiatives to ensure a skilled and knowledgeable team.
Provide guidance and subject matter expertise to staff on operational procedures and compliance requirements.
Operational & Regulatory Compliance:
Ensure all branch operations adhere to company policies, banking regulations, and industry standards.
Maintain awareness of federal, state, and local regulations, including the Bank Secrecy Act, Regulation CC, Regulation E, and security standards.
Monitor compliance and risk management practices to safeguard branch assets and client information.
