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This position is responsible for attending employer, community, and open enrollment events on an on-call basis to educate members and prospects on KP products. The role includes delivering formal presentations to employees and prospective members, independently monitoring and reporting on enrollment performance data and discrepancies, and serving as an informational resource for sales and account management teams on KP health plans and benefit offerings. The position requires utilizing comprehensive foundational knowledge of KP health plans and benefit offerings to facilitate formal presentations and resolving customer inquiries regarding benefits and services.
Responsibilities
Pursues effective relationships with others by proactively providing resources, information, advice, and expertise with coworkers and members.
Listens to, seeks, and addresses performance feedback; provides mentoring to team members.
Pursues self-development; creates plans and takes action to capitalize on strengths and develop weaknesses.
Adapts to and learns from change, challenges, and feedback; demonstrates flexibility in approaches to work.
Completes work assignments autonomously by applying up-to-date expertise in subject area to generate creative solutions.
Collaborates cross-functionally to solve business problems; escalates issues or risks as appropriate.
Supports, identifies, and monitors priorities, deadlines, and expectations.
Identifies and implements ways to address improvement opportunities for the team.
Contributes to a positive customer experience by implementing protocols to build relationships with brokers, channels, and customers.
Facilitates the enrollment and implementation process by conducting local and regional enrollment meetings.
Contributes to the development of sales strategy by designing plans for new products and analyzing industry trends.
Contributes to sales goal attainment by collaborating with the team to find new opportunities to grow the customer base.
Requirements
Bachelor's degree in Marketing, Finance, Business Administration, or related degree AND two (2) years of experience in marketing, business development, managing business-to-business relationships, or directly related field OR minimum five (5) years of experience in marketing, business development, managing business-to-business relationships, or a directly related field.
Accident and Health Insurance License (California) within 3 months of hire.
