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Are you a problem-solver who thrives in a fast-paced environment? We are looking for a Senior Client Services Executive / Client Services Executive to join our online unit trust platform team. This is a pivotal role that sits at the intersection of client relations and operational excellence.
You will be the voice of our brand for clients and the engine behind our data accuracy. If you are someone who balances high-level courtesy with the technical discipline needed for complex Excel tasks, we want to hear from you.
What You Will Do
Client Ambassadorship: Act as the first point of contact, delivering "gold-standard" service via phone and email. You’ll turn complex inquiries into seamless solutions.
Data Integrity & Analysis: Manage, audit, and update critical databases. You’ll be our "detail detective," ensuring every record is accurate and consistent.
Cross-Functional Collaboration: Partner with marketing channels to execute online and offline acquisition plans, helping the department hit growth milestones.
Operational Support: Navigate administrative and marketing assignments with agility, supporting the team’s broader strategic goals.
What We Are Looking For
The "Calm in the Storm": You possess high emotional intelligence and the ability to maintain professional courtesy and composure under pressure.
The Excel Specialist: You are proficient in Microsoft Excel and data entry, with an eagle eye for detail that catches errors others might miss.
Growth Mindset: You are independent, proactive, and ready to take on new challenges in a dynamic environment.
Communication Pro: You can articulate complex information clearly and maintain strict confidentiality.
Requirements
Education: Bachelor’s degree or higher.
Experience: Preferably 1 year in customer service or administrative roles is preferred. Fresh graduates with a strong drive to learn are highly encouraged to apply.
Tech Savvy: High proficiency in Microsoft Office (specifically Excel) and a quick learner of new software.
Why Join Us?
We offer a competitive compensation package and a culture that values professional development. This isn't just a "desk job"—it’s a chance to build your career in a fast-growing department where your contributions to data accuracy and client satisfaction directly impact our success.
Pay: RM2,500.00 - RM4,500.00 per month
Benefits
Cell phone reimbursement
Dental insurance
Health insurance
Opportunities for promotion
Application Question(s):
When will you be able to join this new job position?
