Welcome to Topstore.jobtalika.com. We provide job seekers with information gathered from various publicly available job posting websites, including but not limited to Google, Indeed, LinkedIn, and other well-known job platforms. Our mission is to help individuals find employment opportunities by offering up-to-date job listings and career-related resources. We do not charge any fees for accessing or using our website, and all job information is provided free of charge.
Topstore.jobtalika.com. does not directly offer, manage, or engage in the hiring process for any of the job listings featured on our website. All listings are sourced from third-party job posting platforms such as Indeed, LinkedIn, and other recognized job websites.
By using our website, you acknowledge and accept the above terms and conditions. Thank you for visiting Topstore.jobtalika.com, and we wish you success in your job search.
We’re looking for a proactive and service-oriented Customer Support & Engagement Executive to join our team. In this role, you will be the bridge between our academic programmes and the parents/students we serve—ensuring a positive experience at every touchpoint while contributing to operational excellence and enrolment growth.
You’ll collaborate across departments to manage customer interactions, support academic operations, and drive meaningful parent engagement in a fast-paced, education-focused environment.
Key Responsibilities
Develop strong understanding of the organisation’s academic programmes and internal processes
Act as a key consultant to existing and prospective parents—recommending suitable academic programmes and guiding their enrolment decisions
Provide prompt, professional support to all customer inquiries and concerns, ensuring satisfaction at every stage of the customer journey
Feedback & Relationship Building
Gather, analyse, and share client feedback to help improve service offerings and build customer intimacy
Collaborate with relevant teams to translate insights into better experiences and stronger parent relationships
Assist in achieving enrolment goals by developing new contacts, nurturing leads, and following up on parent interest
Monitor market trends and competitors in the education sector to shape sales strategies and outreach efforts
Operational Support
Support the Teaching Team (Deployment, Timetabling, Relief Teaching)
Plan and manage cross-functional projects related to customer service, operations, and centre-wide coordination
Requirements
Proven track record in client-facing roles, with a focus on delivering outstanding customer experiences preferably in the education field
Exceptional communication and interpersonal skills to build rapport and credibility with customers
Strong problem‑solving abilities and the ability to think strategically to address customer needs effectively
Organised and have a keen eye for detail
Ability to work in a fast-paced, dynamic environment with a positive and proactive attitude
Knowledge of and experience with CRM and customer relationship management (plus point)
