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Dental Front Desk & Treatment Coordinator Full-Time | Monday-Friday | El Paso TX Overview We are seeking a high-performing Dental Front Desk & Treatment Coordinator who excels at converting diagnosed treatment into scheduled production. This role is ideal for someone who is confident, results-driven, and skilled at building trust with patients while guiding them to move forward with care. You will serve as both the first impression of the practice and a key driver of revenue growth—owning the patient journey from initial contact through treatment acceptance and completion.
Key Responsibilities Front Desk Leadership: Deliver a polished, high-touch patient experience from first interaction to check-out Manage scheduling strategically to maximize provider productivity and production Handle all incoming calls with a focus on converting inquiries into booked appointments Maintain accurate patient records, insurance verification, and financial documentation Ensure seamless patient flow and an organized, professional front office Treatment Coordination & Case Acceptance: Confidently present comprehensive and high-value treatment plans Clearly communicate clinical value, urgency, and long-term benefits of care Overcome patient objections with empathy and effective communication Review insurance benefits and articulate out-of-pocket costs with clarity Offer and explain financing solutions to remove barriers to care Drive high case acceptance percentages and meet or exceed production goals Proactively follow up on unscheduled treatment and reactivation opportunities Coordinate complex, multi-phase treatment plans with precision Qualifications 2+ years of proven success in dental treatment coordination or similar role Demonstrated ability to achieve high case acceptance rates Strong understanding of dental procedures, terminology, and insurance Experience with practice management systems (Open Dental) Exceptional communication, persuasion, and relationship-building skills Financial confidence—comfortable discussing larger cases and payment options Highly organized, goal-oriented, and performance-driven Key Performance Indicators (KPIs) Case acceptance percentage Unscheduled treatment conversion rate Daily and monthly production goals achieved Schedule utilization and efficiency Patient retention and reactivation Ideal Candidate Profile You are someone who: Is confident discussing and closing high-value treatment Understands how to balance patient care with business performance Takes ownership of results and thrives on hitting goals Builds trust quickly and communicates with clarity and conviction Is proactive, persistent, and highly accountable
