Desktop Support Specialist

<p><strong>Key Responsibilities: </strong></p><p>· Provide second-level technical support for desktop/laptop hardware, software, and peripheral issues. </p><p> · Diagnose and resolve advanced technical issues escalated from the L1 support team. </p><p> · Install, configure, and maintain operating systems, software applications, and system updates. </p><p> · Perform root cause analysis to identify recurring technical problems and develop solutions. </p><p> <strong>· </strong>Excellent in troubleshooting break/fix issues of windows and mac computers </p><p> · Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN. </p><p> · Collaborate with IT team members on projects, upgrades, and implementations. </p><p> · Maintain accurate records of work performed, issues, and resolutions using the company's ticketing system. </p><p> · Provide remote support and troubleshooting for users working from home or in the field. </p><p> · Train and mentor junior support technicians as needed. </p><p> · Ensure compliance with IT policies, security protocols, and best practices. </p><p> · Perform routine maintenance and inspections to ensure optimal performance of equipment </p><p> · Build and maintain strong relationships with end users and ensure user satisfaction.</p>