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Job Overview
We are seeking a dynamic and highly organized Full-Time Dispatcher specializing in Mortuary Transport to join our dedicated team. In this vital role, you will coordinate the timely and respectful transfer of deceased individuals, ensuring all logistics are handled with compassion, efficiency, and precision. Your proactive communication skills and logistical expertise will be essential in managing transportation requests, scheduling, and fleet operations to support our mission of providing dignified mortuary services. This position offers an engaging environment where your problem-solving abilities and attention to detail will make a meaningful impact every day.
Duties
Answer incoming calls and gather complete first-call information
Enter and update jobs in dispatch software
Assign drivers based on location, availability, call priority, and response time
Communicate clearly with drivers, facilities, funeral homes, and management
Monitor active calls from dispatch through completion
Prioritize urgent calls, hospital holds, donor cases, and family-present removals
Maintain accurate notes, call details, and chain-of-custody documentation
Follow company procedures for removals, releases, inventory, and driver communication
Identify issues and escalate concerns to management when needed
Support daily operations and help maintain smooth workflow
Experience
Dispatch, logistics, funeral home, transportation, or customer service experience preferred
Strong phone and communication skills
Ability to multitask and make decisions quickly
High attention to detail and accuracy
Professional, calm, and respectful demeanor
Comfortable working around death-care related information
Basic computer skills required
Must be dependable, punctual, and able to follow procedures
Ideal Candidate
The right person is organized, steady under pressure, and understands that details matter. This role requires someone who can think ahead, communicate clearly, and do the right thing without waiting to be told.
Schedule
Full-time position. Schedule may include weekdays, weekends, holidays, and/or on-call rotation based on business needs.
