Job Detail

As the public face of our properties, you'll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit.

Salary: £13.25 per hour

Contract/duration: Fixed term contract from the 13th July to 31st August 2026 (7 week contract).

Hours/working pattern: 5 days a week working every Monday to Thursday and every Saturday.

You'll be supporting our visitor welcome teams deliver our programme of events over the summer school holidays. Helping to greet visitors and support our summer of play activities, as well as Big Camp and Kit Festival.

The role involves working outside in all weathers on a regular basis.

Interviews will be held the week being 6th July.

For this role, you'll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.

What it's like to work here

Dunstable Downs is a dramatic and much-loved chalk grassland landscape, offering wide open views, rich wildlife and is a local gateway to the Chiltern Hills National Landscape. It attracts a broad range of visitors, from regular visitors building multi-generational memories to new visitors discovering the Downs for the first time.

Working alongside our team, you'll support with visitor engagement throughout the summer, particularly working with the visitor welcome team welcoming visitors to Dunstable Downs and helping them make the most our of their visit with us and making sure they can find everything they need to enjoy their day with us. You'll be helping to deliver our summer events too such as Summer of Play, Kite Connect Festival and Big Camp.

What you'll be doing

Day to day, you'll deliver a great all-round customer service experience. You'll be on hand answering queries and listen to what our visitors need so you can share the right information. Your role is to make sure our visitors have the best day they can. You'll have the chance to be involved in different aspects of the visitor experience, from key property events to social media promotion - no two days are the same. Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. This role would suit anyone with enthusiasm for delivering great customer service.

Who we're looking for

We'd love to hear from you if you're:

• customer focused with an understanding of the importance of great service
• a team player, but also can work on your own initiative
• well organised and adaptable
• willing to learn new skills
• have a positive attitude

The package

The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary

• Free entry to National Trust places for you, a guest and your children (under 18)

• Rental deposit loan scheme

• Season ticket loan

• EV car lease scheme (for roles that meet the salary criteria)

• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts

• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

• Flexible working whenever possible

• Employee assistance programme

• Free parking at most Trust places