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We are seeking a highly organised and reliable Administrator to support the day-to-day operations of our busy estate agency. This role is essential in ensuring the smooth running of the office, maintaining accurate records, and supporting the lettings and sales teams.
The ideal candidate will be detail-oriented, efficient, and comfortable handling large volumes of data entry, documentation, and communication with clients, tenants, and contractors.
Key ResponsibilitiesAdministrative Duties
Accurate data entry and maintenance of property records on internal systems and portals
Preparing and updating property listings on websites such as Rightmove, Zoopla, and internal CRM systems
Managing electronic and paper filing systems
Drafting letters, emails, and tenancy documentation
General office administration and support
Property and Tenancy Administration
Preparing tenancy agreements and associated documentation
Uploading compliance documents (EPC, Gas Safety, EICR, etc.)
Monitoring key dates such as tenancy renewals, compliance expiry dates, and inspections
Assisting with referencing and onboarding tenants
Maintaining accurate landlord and tenant records
Communication and Coordination
Answering telephone calls and responding to email enquiries professionally
Liaising with landlords, tenants, contractors, and suppliers
Booking property viewings, inspections, and maintenance appointments
Supporting property managers and negotiators with administrative tasks
Compliance and Record Keeping
Ensuring property files are complete and compliant
Updating compliance trackers and internal systems
Maintaining confidentiality of sensitive client information
Requirements
Essential:
Previous administrative experience
Strong data entry skills with excellent attention to detail
Good organisational and time management skills
Professional telephone manner
Good written and spoken English
Competent in Microsoft Office (Word, Excel, Outlook)
Ability to work independently and as part of a team
Desirable:
Experience in estate agency or property management
Familiarity with property software (e.g. Reapit, Alto, Jupix, CFP, Arthur, or similar)
Understanding of tenancy processes and compliance requirements
