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Patient Accounts Customer Service Representative Lead - Collections - Day
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About the position
The position involves assisting in the oversight of the daily operations and work activities of the Customer Service team. The role includes acting in a supervisory capacity in the absence of the assigned supervisor. The work schedule is full-time, with hours from Monday to Thursday, 8 am to 4:30 pm, and Friday from 7:30 am to 4 pm, including two late shifts each week from 9 am to 5:30 pm.
Responsibilities
Oversees the work of other personnel by training, allocating, and monitoring work.
Performs work of a similar nature to the team members.
Assists with annual performance evaluations and the interview process.
May perform audits on other staff members' work.
Reviews, reconciles, and/or corrects a variety of reports.
May interact with collection agencies and various governmental agencies.
Assists staff with follow-up and/or resolution of accounts.
Acts as a resource for business office staff, Access ED Staff, and PAS IT staff.
Trains new hires and conducts training for existing employees as needed.
Establishes and maintains communication with ancillary departments/entities to facilitate problem-solving and continuous process improvement.
Assists in developing, establishing, and maintaining policies, procedures, and standards.
Maintains appropriate records, reports, and files as required.
Collects statistical data for administrative and regulatory purposes.
Participates in educational programs and in-service meetings.
Provides outstanding service to all customers, fosters teamwork, and practices fiscal responsibility through improvement and innovation.
Requirements
High School Diploma or GED required.
3 years of relevant experience required.
Certified Patient Accounts Technician within 1 year required.
Certified Healthcare Access Associate within 1 year required.
Certified Healthcare Access Manager within 1 year required.
Certified Revenue Cycle Executive within 1 year required.
Certified Revenue Cycle Professional within 1 year required.
Certified Revenue Integrity Professional within 1 year required.
Certified Revenue Cycle Specialist within 1 year required.
Certified Compliance Technician - AAHAM within 1 year required.
Certified Healthcare Financial Professional within 1 year required.
Certified Revenue Cycle Representative within 1 year required.
Cross-trained in the department or training as a PAS II upon hire required.
Benefits
Comprehensive health benefits
Flexible spending and health savings accounts
Retirement savings plan
Paid time off (PTO)
Short-term disability
Education assistance
Financial education and support, including DailyPay
