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Note: The job is a remote job and is open to candidates in USA. Stand8 Technology Consulting provides end-to-end IT solutions to enterprise partners across the United States and internationally. They are seeking a Business Analyst / App Support to provide application support on a major enterprise transformation initiative, focusing on the Adobe Workfront platform and managing user issues within Salesforce.
Responsibilities
Serve as the primary Business Analyst / Application Support resource supporting requests managed through Salesforce Case Management, ensuring timely triage, prioritization, and resolution tracking
Analyze incoming Salesforce Cases related to Adobe Workfront functionality, integrations, and user issues; document requirements and translate into actionable solutions
Act as a liaison between business users, Workfront platform owners, and the technical team to clarify needs, define scope, and drive resolution
Monitor support queues, identify trends in case volume and issue types, and recommend process or system improvements
Collaborate with system administrators and developers to troubleshoot issues, validate root causes, and ensure effective resolutions
Ensure proper case documentation within Salesforce, including resolution notes, categorization, and knowledge base updates
Carry out acceptance testing for Workfront bug fixes prior to release to production
Provide end-user support and guidance to improve adoption and effective use of Adobe Workfront
Maintain standard operating procedures (SOPs) for case handling, escalation, and issue resolution
Work with the product development team to gather, document, and maintain detailed business requirements, user stories, and acceptance criteria for Workfront enhancements and defect fixes
Ensure alignment with governance, compliance, and change management processes across Salesforce and Workfront ecosystem
Skills
4 years of Business Analysis / Application Support experience supporting enterprise applications
Prior Adobe Workfront user, administrator, or support experience
Prior experience managing or supporting Salesforce Case Management environments
Strong requirements elicitation, documentation, and stakeholder interviewing skills
Experience creating user stories, business process flows, and acceptance criteria
Demonstrated ability to troubleshoot application issues and coordinate resolution efforts
Experience supporting business users in a production environment
Knowledge of software development lifecycle (SDLC), Agile, and iterative delivery methodologies
Experience facilitating UAT, validation testing, and defect management activities
Strong documentation skills including SOPs, training materials, and knowledge base content
Exceptional communication and stakeholder management skills
Ability to balance operational support responsibilities with project-based initiatives
Strong analytical, problem-solving, and organizational skills
Experience supporting workflow, approval, or product lifecycle management platforms
Salesforce platform knowledge beyond Case Management
Media, entertainment, licensing, consumer products, or retail industry experience
Experience supporting externally facing user communities or partner ecosystems
Exposure to integration support between enterprise SaaS platforms
Experience working with global teams and third-party consulting partners
Benefits
Medical coverage and Health Savings Account (HSA) through Anthem
Dental/Vision/Various Ancillary coverages through Unum
401(k) retirement savings plan
Company-paid Employee Assistance Program (EAP)
Discount programs through ADP WorkforceNow
Company Overview
Stand8 is a global technology consulting and staffing leader that helps businesses transform and scale through tailored IT solutions. It was founded in 2009, and is headquartered in Long Beach, California, USA, with a workforce of 201-500 employees. Its website is
