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Note: The job is a remote job and is open to candidates in USA. DEX Imaging is a leading provider of document handling equipment and services with multiple offices and locations throughout the United States. They are looking for a part-time, remote Service Support Representative to handle Tier 1 customer calls and provide excellent customer service.
Responsibilities
Answer customer questions and requests for supplies, service and troubleshoots 1st level technical issues via inbound calls and/or voice mails, emails, alerts
Tier 1 is responsible for positively building and maintaining excellent customer service and identifying when technical support can be supported via phone
Provide Clear and concise communications and follow up with customer on company schedule, requested lead and delivery times
Work with Tier 2 team to seamlessly pass escalated customer technical issues quickly and efficiently
Track, route, and escalate unresolved issues to Management
Remain current on constant process updates and technology used within the company
Perform duties with awareness and in accordance with the organization's policies and applicable laws
Performs other duties as directed by management
Skills
High School Diploma
MUST HAVE RELIABLE INTERNET
Ability to empathize with customer is critical
Ability to multi-task (i.e. talking and typing simultaneously) in a fast paced environment
Possess organizational and time management skills
Proficient in Microsoft Office (Word, Excel, Outlook) and basic internet skills
Demonstrate professional communication skills with a high degree of initiative, mature judgment and discretion
Ability to navigate through multiple systems
Experience in a call center environment a plus
Knowledge of Word Processing software; Spreadsheet software; Order processing systems and Contact Management systems
Benefits
Holiday pay based on the hours worked per day
Company Overview
Create a privately-held dealership that focuses solely on quality service . It was founded in 2002, and is headquartered in Tampa, Florida, USA, with a workforce of 201-500 employees. Its website is https://www.deximaging.com.
