Other Jobs To Apply (June 29, 2026):
No other job posts for this day.
Company at a glance Virtual Business 360 is a fast-growing SaaS trailblazer reinventing how small-to-midsize companies convert leads, close sales, and run day-to-day operations—all from one AI-powered platform. We fuse CRM, websites, e-commerce, phone, email, SMS, rentals, payments, and deep automations into a single command center that rivals the big names (Salesforce, HubSpot) without the bloat. Headquartered in South Carolina but scaling globally, we’re a scrappy, results-obsessed crew that ships fast, owns outcomes, and celebrates wins together. Why this role rocks • Be the hero You’re the first human our customers interact with—your responses set the tone for the entire relationship. • Cutting-edge toolbox Work daily with Intercom, GitLab, and AI automations to solve problems faster and smarter. • Learn & grow Sharpen SaaS, product, and troubleshooting skills with a clear path toward senior or specialist tracks. • Remote-first freedom Work wherever you think best; we care about outcomes, not office seats. • Tight-knit team Join supportive peers who openly share knowledge, celebrate wins, and have each other’s backs. What you’ll do • Clear the queue Respond to Intercom chat, email, and phone tickets—maintaining lightning-fast first-response and resolution times. • Guide new users Walk fresh accounts through first steps, best practices, and resources so they launch smoothly. • Troubleshoot like a pro Diagnose whether an issue is user error, config gap, or a real bug, and record concise GitLab tickets when escalation is needed. • Follow through Test fixes in staging, verify in production, and circle back with customers so nothing slips through the cracks. • Create reusable help Draft macros, quick replies, and knowledge-base articles that make the next question easier (or disappear entirely). • Amplify the voice of the customer Flag recurring pain points and insights to product and engineering so we can keep leveling up. What makes you a fit • 2–3 years in a SaaS or tech support role (B2B or SMB focus preferred). • Comfortable with Intercom—or similar ticketing/live-chat platforms—and eager to master advanced features. • Basic HTML/CSS familiarity—you can tweak embeds or spot a broken tag without breaking a sweat. • Strong written & verbal communicator friendly, clear, and patient under pressure. • Naturally curious and data-minded you dig for root causes, notice patterns, and propose improvements. • Thrive in an all-remote, fast-moving environment with teammates across time zones. Nice-to-haves • Exposure to CMS, e-commerce, or marketing-automation tools. • Familiarity with Zapier, Twilio, or light API troubleshooting. • Experience creating or maintaining help-center content. What you’ll get • Competitive base pay + Commissions based on customer feature penetration. • Fully remote flexibility—work anywhere in a South Carolina. • Accrued PTO—start earning paid time off from day one, so your balance grows as you do. • Annual learning & gear stipend—upgrade your skills or your setup on our dime. • Quarterly hack-days & optional meet-ups—team up, prototype big ideas, and celebrate wins together. • A no-jerks, high-ownership culture—transparency, autonomy, and rapid career growth come standard. Job Type Full-time Pay $21.00 - $24.00 per hour Benefits • Paid time off Application Question(s) • How many years of experience do you have using Intercom for customer support or customer success? • How many years of experience do you have supporting customers for a software (SaaS) product? • How many customer conversations (chat, email, or tickets) are you comfortable handling simultaneously? • Please confirm you are willing to submit the required 60–90 second Loom video introduction as part of the application process. Work Location Remote
