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Answer with Care. Guide with Compassion. Support Every Step.
We are seeking a dedicatedTelephonic Triage RN to join our clinical call center team. This position is responsible for providing high-quality triage and nursing support over the phone for hospice patients and families during after-hours, holidays, and peak volume times. If you're an experienced, compassionate RN with strong clinical judgment and excellent communication skills, we invite you to bring your expertise home—literally.
The shift is:
Fri 6pm - 10pm
Sat 10am - 8pm
Sun 10am - 8pm
About the Role:
The Telephonic Triage Nurse provides timely, expert guidance and support over the phone to hospice patients and families. This critical nursing role includes assessing symptoms, prioritizing calls, managing urgent care needs, and determining when an in-person visit is necessary.
Key Responsibilities:
Receive and respond to calls for assigned hospice service areas
Prioritize urgent needs and assess callers’ symptoms to guide care decisions
Assign on-call staff or provide treatment guidance per Plan of Care
Provide education, emotional support, and continuity of care
Collaborate with the interdisciplinary team to manage symptoms and avoid crises
Document all calls accurately in electronic medical record systems
Promote patient/family choices and quality of life at end of life
Participate in Quality Assessment and Performance Improvement programs
Maintain professional and compassionate communication with all stakeholders
Provide triage coverage for multi-state/multi-agency network
About YouQualifications:
Graduate of an accredited nursing program
Current Registered Nurse (RN) license in a NLC Compact State
Three (3) years of clinical nursing experience
At least two (2) years of experience in hospice, oncology, long-term care, or home health
Bachelor’s degree in nursing (BSN) preferred
Prior experience in telephone triage strongly preferred
Proficiency in EMR systems and Microsoft Office Suite
Current CPR certification, valid driver’s license, and automobile insurance
