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Role Summary/Purpose: The principal responsibility of the VP, Client Development will be to attract, enroll and retain merchants in the eCommerce Solutions program. This includes identifying, soliciting, pitching and following up with enrolled merchants and relaying feedback to product and marketing teams. This leader will engage small digital merchants, encouraging them to properly integrate and deploy Synchrony assets to grow their businesses and the credit program. This manager will also pitch distribution partners (e.g. web agencies, nascent platforms) who have access to networks of small merchants and can enroll at scale Our Way of Working We’re proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events.
Responsibilities
Pitch prospective merchants, sharing Synchrony eCommerce Solutions and communicating how Synchrony can help small and mid-size digital merchants grow their businesses
Engage existing merchants, encouraging merchants to deploy Synchrony marketing assets to maximize program value
Catch ‘dropped’ or ‘partial’ leads in the eCommerce funnel, establishing contact and working to enroll and activate those merchants
Re-engage dropped merchants who fail to complete the underwriting process
Ensure program performance & sales goals are met
Partner with cross-functional team in the development and implementation of growth strategies
Help maintain competitive information and relay learnings to Product teams to continue to improve Synchrony’s solution
Proactively identify areas of opportunity to develop & improve client relationships as well as sell potential prospects on the benefits of joining the Synchrony financing program.
Continually promote and apply Synchrony Financial Values, acting as a role model for integrity.
Perform other duties and/or special projects as assigned
Requirements
Bachelor’s degree or in lieu of degree, 10 plus years of equivalent work experience
5+ years plus years of experience in sales and/or marketing roles managing or running a consumer finance or PLCC program or portfolio either from bank or retailer side of business
5+ years plus years of experience in either client management or retail management
Up to 20% travel. Ability and flexibility to travel for business as required
You must be 18 years or older
You must have a high school diploma or equivalent
You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).
Legal authorization to work in the U.S. is required.
We will not sponsor individuals for employment visas, now or in the future, for this job opening.
Nice-to-haves
Hunger to grow a new program
“Owner” mentality and scrappy problem solving to drive business outcomes
Experience working with retailers or in eCommerce
Demonstrated prior experience involving merchant and partner management
Strong sales and creative skills
Organizational skills and effective time management to succeed in a fast-paced environment
